Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 526 reviews)); "The training is good and complete." ((in 136 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 34 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 375 reviews)); "No benefits / 401k and all" ((in 155 reviews)); "Poor management indeed." ((in 96 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 92 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions "training" Reviews

5.0

May 23, 2024

Best place to work

Arabic interpreter

Recommend

CEO approval

Business Outlook

Pros

Pays on time, well managed, has clear guidelines,wonderful training and there is always someone to help if help is needed.I love working with Languageline Solutions and couldn't be more pleased with my experience with this company.

Cons

Can not work outside of the US

LanguageLine Solutions Response

2y

Thank you for taking the time to write your review. We're thrilled to hear that you value our timely payments, clear guidelines, wonderful training, and supportive environment. We understand your concern about not being able to work outside of the US and will keep this in mind as we strive to improve. We’re glad to have you with LanguageLine Solutions!

4.0

Jul 21, 2024

Great for starting role as an Interpreter

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

They have alot of training. They want all interpreters to continue training to highest level-L5 and possibly as a Supervisor. I think its a great place to start as an Interpreter.

Cons

They are very strict with your scheduled shift. You can't end your shift until you finish your last call even if its past your scheduled end time.

LanguageLine Solutions Response

1y

Thank you for your thoughtful words and valuable feedback. Your talent and dedication to our mission are truly appreciated. We wish you all the best in your future endeavors.

3.0

Jul 5, 2024

Work from home

All-call interpreter

Recommend

CEO approval

Business Outlook

Pros

We can work from home. If you are an interpreter professional, this is a great place to sharpen your skills. Very flexible when you need some days or weeks or even months off from work. Relatively organized training and supervision. Company provides you with a computer and earphone, but you can't even use Google in that computer. Purely just for work.

Cons

Hour rate is way too low for such high intensity and high skill work. No pay raise even after 5 years. It has never raised a cent since the first day being there. No sick pay. No pension contributions. They pay almost the same whether you have decades of interpretation and translation experience with many professional certificates as those who just enter into the market. Not fair for interpretation professionals with certificates.

LanguageLine Solutions Response

1y

Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

4.0

May 22, 2024

Nice training

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Good training, very entertaining situation.

Cons

Call after call, no stopping.

LanguageLine Solutions Response

2y

Thank you for your feedback. We're glad to hear that our training has been beneficial and that you find the work entertaining. We understand your concerns about the continuous calls and will take them into consideration as we strive to improve our work environment.

4.0

Jul 1, 2024

Paid By Minutes

Cantonese interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home, flexible hours

Cons

The Paid too low. They constantly send you extra documents and expect you to spend more time on self training without paying.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide feedback. We appreciate your comments and are happy to hear that for the most part enjoyed your experience with LanguageLine. We wish you well in your future endeavors.

5.0

May 28, 2024

Good

Mandarin interpreter

Recommend

CEO approval

Business Outlook

Pros

Good training section and the trainer was excellent.

Cons

Nothing really bad, just be careful of interpreting the words.

LanguageLine Solutions Response

2y

Thank you for your kind words. It’s thanks to the great work of people like you that LanguageLine is able to work toward a world in which language and cultural barriers no longer exist. Thank you for lending your talent toward our mission. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.

2.0

Jun 18, 2024

no balance

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

They have pretty decent training program.

Cons

Back to back call flows are crazy. Employees are exposed to emergency situations under high pressure. But there are no treatment or after care support for interpreter’s mental care.

LanguageLine Solutions Response

2y

Thank you for taking the time to write a review. As professional interpreters, it is incumbent upon us to ensure equal language access for all LEP’s, even during a difficult call. We appreciate your feedback. We do offer support after difficult calls and it is unfortunate you were unable to utilize the support team. We wish you well in your future endeavors.

2.0

May 22, 2024

Bad

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Good training, learned skills i use to this day in real life and improved my short term memory

Cons

Low pay and overworked people

LanguageLine Solutions Response

2y

Thank you for your feedback. We're glad to hear that our training has been beneficial and provided you with valuable skills. While our compensation is consistent with industry standards, we understand your concerns and will take them into consideration as we strive to improve our work environment.

3.0

Jul 25, 2024

Still on the fence

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Hourly pay for calls, stable schedule, stable income, extensive training and feedback

Cons

Micromanaging, lack of incentive, call volume too high, rigid breaks, no flexibility

LanguageLine Solutions Response

1y

Thank you for taking the time to share your feedback. As a “Great Place to Work” taking care of our interpreters is very important to us. One of our core values is continuous improvement and we are always looking for ways to ensure our interpreters feel valued and the feedback shared is put to good use. We do have a team of managers available as well as 24-hour support. Our interpreters are encouraged to provide additional feedback at interpretercommunications@languageline.com.