Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 533 reviews)); "The training is good and complete." ((in 130 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 24 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 370 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 151 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 95 reviews)); "Poor management indeed." ((in 95 reviews)); "No pay for time off." ((in 35 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews about "training"

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

366 reviews

4.0

Aug 6, 2024

Cool

Vietnamese interpreter

Recommend

CEO approval

Business Outlook

Pros

Thorough training, decent pay, friendly peers.

Cons

Not many cons except too many portals.

LanguageLine Solutions Response

1y

Thank you for your feedback it is greatly appreciated and serves as a reminder of why we strive to create a supportive management team and accommodating work environment. Our interpreters are encouraged to provide additional feedback at interpretercommunications@languageline.com.

1.0

Sep 14, 2024

Horrible unrealistic expectations

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Remote,paid training,hired Kelly services 401 k program

Cons

Horrible training, university vocabulary,underpaid for what they're asking for,they say your hired,then next day you can't log in,your told you weren't chosen,even after getting calls for 2 hours.. ridiculous, unprofessional

LanguageLine Solutions Response

1y

As your employment is with one of our partners rather than directly with LanguageLine, please direct your comments and concerns to them, as they are best positioned to address them. We wish you all the best in your future endeavors.

1.0

Sep 1, 2024

Outdated Salaries and very low pay

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Log in on time bonus and internet subsidiary.

Cons

Back to back. There will be no salary raise after they give you brief legal training.

LanguageLine Solutions Response

1y

As your employment is with one of our partners and not directly with LanguageLine, please direct your comments to them. They are in the best position to address your concerns. We wish you well in your future endeavors.

4.0

Sep 8, 2024

A

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Very good training and resources

Cons

Downsides of Language Line Solutions

LanguageLine Solutions Response

1y

As your employment was through one of our valued partners, we kindly encourage you to share your feedback with them. We appreciate your contributions and wish you continued success in your future endeavors.

4.0

Oct 9, 2024

Good for remote job

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

- Good remote job - Good training - Good starting pay for full time and increases in a year

Cons

- Bad pay for part time - Sometimes there is not enough work meaning that hours might decrease

LanguageLine Solutions Response

1y

Thank you for your review and for being a part of the LanguageLine team for over two years. We’re glad to hear that you appreciate the remote work, training, and starting pay for full-time positions. We also understand your concerns regarding part-time compensation and fluctuating work hours. Your feedback is valuable to us as we continuously work on improving the experience for both full-time and part-time employees. Should you wish to provide further feedback, feel free to reach out to us at InterpreterCommunications@languageline.com.

1.0

Sep 23, 2024

Greedy Greedy Greedy

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Literally only option for carless people.

Cons

These people will pay you dirty cheap and get away with it, but it’s catching up to them since they’re getting sued. Expect everything good and provides training to excel yet pays the bare minimum. Yea this company is great to USERS, sure, but it definitely hates its employees. People watch you like a hawk up in here and also LISTEN IN TO CALLS THAT ARE NOT SUPPOSED TO BE MONITORED. It’s uncomfortable to hear criticism from someone who obviously gets paid more for less work as well. Get your company in order and please respect your long term employees.

LanguageLine Solutions Response

1y

Thank you for taking the time to share your feedback. We appreciate your honesty about your experience and the challenges you've faced. At LanguageLine, we continuously strive to provide high-quality service to our clients while also working to ensure a positive and supportive environment for our interpreters. We understand that compensation and work expectations are important concerns. We regularly review our policies to stay aligned with industry standards and improve the overall experience for our team members. Monitoring of calls is done in accordance with industry regulations and for quality assurance, but we take your comments seriously and are always evaluating our practices to ensure they are respectful and appropriate. We value all of our employees, particularly those who have dedicated themselves long term, and your feedback is important in helping us improve. We encourage you to reach out if you have further suggestions or would like to discuss your experience in more detail. Thank you again for your input, and we wish you all the best in your future endeavors.

4.0

Sep 24, 2024

Good company with great training and flexibility

Mandarin interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Training is thorough and meaningful. Schedules are flexible. Higher pay in the industry.

Cons

Non stop talking and prolonged sitting can be harmful for health.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback! We're glad to hear that you find the training thorough and meaningful, and that the flexible schedules and competitive pay are positive aspects for you. We understand that the nature of the job, with extended periods of talking and sitting, can present challenges. We're continuously looking for ways to improve the well-being of our team members, and we appreciate your input. Taking regular breaks and finding ergonomic solutions can help, and we encourage you to reach out to interpretercommunications@languageline.com if you have any suggestions for how we can better support health and wellness in the workplace.

3.0

Sep 30, 2024

Learning

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

They are not too strict, training was good

Cons

Changed my position without discussion first

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. We’re glad to hear that you appreciated the training experience. Your input is valuable to us, and we will share your concerns with the appropriate team to help improve communication in the future. We wish you the best in your future endeavors.

Viewing 19 - 21 of 366 Reviews

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