Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 535 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 35 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 360 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 152 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 89 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions "training" Reviews

2.0

Sep 5, 2023

Subpar pay and benefits, enjoyable work

Interpreter

Recommend

CEO approval

Business Outlook

Pros

WFH, decent training for the most part (though the trainers did not show up on time on three different occasions, we had to wait for an hour). The interpreting work itself is great for myself, I am learning a lot and have a sense of being useful, needed, helpful.

Cons

Low pay, subpar benefits, no federal holidays, non-transparent communication, punitive environment, cheap computers, Internet explorer is the choice of a browser in 2023, they can cancel your scheduled work the last minute (so you can't plan ahead and you do not get paid once they cancel your shift), the reimbursements differ amongst the interpreters, so any talk about the wages is strongly discouraged on their internal chat platform, and on and on.

LanguageLine Solutions Response

2y

Thank you for taking time to leave a review. As a “Great Place to Work” we are always looking for ways to improve our interpreter’s experiences. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. We regularly review industry compensation. Additionally, we have many other resources available to support you with equipment and technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.

1.0

Sep 15, 2023

Run

L5 interpreter

Recommend

CEO approval

Business Outlook

Pros

They provide good training, and working from home was a plus when my children were young.

Cons

They do not care about the professionals working there. I am almost at minimum wage now after 16 years. If you need money, don't work here.

LanguageLine Solutions Response

2y

Thank you for your feedback. We will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note: we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

4.0

Sep 4, 2023

Training

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Flexibility, good work environment, humanity.

Cons

Low salary, requires more training

LanguageLine Solutions Response

2y

Thank you for taking the time to share your feedback. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We regularly review industry compensation/benefits. If you would like to discuss your compensation package further, please email interpretercommunications@languageline.com.

1.0

Aug 20, 2023

Too little pay for insane call volume

Interpreter

Recommend

CEO approval

Business Outlook

Pros

-extensive and educational training process -resources online

Cons

-too little pay (18 an hour ) for insane call volume: i was getting like non-stop calls -company only cares about clients -Some clients are very dumb; the low level workers in insurance companies. they make you explain the simplest stuff multiple times

LanguageLine Solutions Response

2y

Thank you for leaving a review. Language access can be far more than transactional. It is not the mere exchange of words, as one would trade one currency for another. When done right, it is transformational, allowing our clients to understand not just what their customers say, but what they mean. After doing an extensive evaluation of our pay in comparison to other employers in our business, we find that our compensation is consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Sep 5, 2023

Can get your career started and gain experience

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

provide paid training for people interested in the industry and have not taken any training with no experience. After hired, will provide a week's training. 30 hours considered full time and provide insurance and 401k. Pretty much provide all equipments you need t.o perform the job but you still need to be somewhat computer savvy

Cons

low pay rate, no PTO, no OT pay, no holiday pay, no direct supervisor, no one to get in touch to other than opening tickets in the system. Need to wear their uniform and need a big enough space to set up a backdrop. calls are back to back and only 15 second in between calls.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.

3.0

Aug 5, 2023

Good start for translation/customer service career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hiring process quick. Training was quite extensive, great for learning medical vocabularies in a short period of time.

Cons

I quit after training. I think the workload is too much compared to how much you get paid.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.

4.0

Sep 25, 2023

It is what it is

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Remote work available, flexible schedules, independent work schedule with little oversite, overtime available, Paid training available. Learning advancement.

Cons

The benefits are minimal. Minimum wage job, very little room for financial growth.

LanguageLine Solutions Response

2y

Thank you for taking the time to share your experience. We appreciate your feedback and are happy to hear for the most part you enjoyed your experience here. We wish you well in your future endeavors!

4.0

Jul 25, 2023

Pretty decent starting interpreting company

Mandarin interpreter

Recommend

CEO approval

Business Outlook

Pros

work is straightforward training is easy can work remotely

Cons

relatively low pay not very flexible not very communicative.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.

2.0

Sep 8, 2023

Cheap Cheap Cheap

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Provided training, small support money for study. Co-workers. My coach is pretty nice(depending on the language). Wfh

Cons

The company is so cheap, being stuck at home. Low quality interpretation due to low pay. Low quality training, some rude clients think we are interpreting robots. Cheap labor> quality service. The benefits are ridiculous.

LanguageLine Solutions Response

2y

Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note: we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.