T-Mobile Customer Service Associate Expert reviews

- Mobile Experts (sales representatives) are constantly pressured to sell tablets, mobile internet devices (hotspots), high end accessories, and plan add-ons which are unattainable. If you don't hit all of the " sales metrics", be prepared to get written up and given less hours. - As a mobile expert, you will be graded by your customer from surveys that the company sends out at random; if you are pushy you will get graded poorly which causes the store (and you) to look bad. - On the flip side, if you have a genuine customer interaction, chances are they will not need anything extra... this makes your conversion rates poor which results in your store not performing at the level it "should". - Be ready to demo everything in your store, if management see's that you're not proactively showing your customers everything, you'll get micromanaged and/or written up. - Monthly quota's based on previous year forecast makes for a high stress environment. I'm not completely sure on the formula they use but it's something like: previous year performance + 10%. The point I'm trying to make is that you will have to do better each year or else there will be consequences. - If the store you work at has had a boom in sales from previous years, you better hope that it continues to grow otherwise management (district leaders and store leaders) will micromanage you to the point that you'll want to leave. - Only the "strong" will survive, customer service will only get you so far in this position. In order to stay in the company, you will need to be ready to hustle and make magic happen especially on slow months.

Management, Training, Hourly pay rate