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      T-Mobile

      Engaged Employer

      T-Mobile Customer Service Associate Expert reviews

      3.7

      68% would recommend to a friend

      (3,053 total reviews)
      avatar

      Srini Gopalan

      40% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Customer Service Associate, Expert employees have rated T-Mobile with 3.7 out of 5 stars, based on 3,053 company reviews on Glassdoor. This indicates that most Customer Service Associate, Expert professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Customer Service Associate, Expert professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      3K reviews
      3.0
      May 14, 2026

      Great benefits and pay, but group goals hurt incentives

      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great overall benefits and pay.

      Cons

      They have made stipends(?) (I forgot the word for it), store-based instead of individual goals. So if a coworker doesn't meet their goal but I do, I don't get the stipend. They've been pushing the credit card and hardly care about other goals.

      Viewing 16 - 18 of 3,053 Reviews
      Related searches: T-Mobile Customer Service Associate, Expert jobs | T-Mobile Customer Service Associate, Expert salaries | T-Mobile benefits | T-Mobile Customer Service Associate, Expert interviews | T-Mobile conversations
      T-Mobile reviewsT-Mobile Customer Service Associate, Expert reviews

      Glassdoor has 24,565 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.