Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,226 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 2,226 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

53% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 648 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 425 reviews)); "Great Culture and Values." ((in 218 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 530 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 504 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 451 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 153 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

TTEC Client Operations Associate reviews

3.2

53% would recommend to a friend

(2,226 total reviews)

Kenneth D. Tuchman

53% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,226 reviews)

Ratings by demographic groups

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Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,226 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews

1.0

Oct 15, 2011

The company will intentionally deceive you about your pay and benefits.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Gaining knowledge about the Google Adwords system

Cons

Commission threshold was raises by over 100% in 6 months. Which means your workload doubled for half the money. Every time the quota was raised we were given a reason why which would either make no sense at all or be clearly designed to deceive you. We were also assured that the quota would be coming down soon only for it to be raised significantly. During the interview process I was told the the average representative makes around 50k a year only to discover once hitting the floor that the base pay was 26k and the average rep made closer to 30k. Employees are treated as expendable and bad behavior is rewarded. This company suffers from an appalling lack of morality and if you are considering working at Direct Alliance or Teletech ......RUN AWAY.

2.0

Aug 24, 2011

Don't believe the hype

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent Pay, work with good people, good resume experience, ability to work from home

Cons

Constant fluctuation of your shift when working at home. Constant mandatory increases and decreases in amount of hours required (as low as 15 one month then up to 25) NO regular pay increases based on performance for @ home agents. Lure you in with promises of how easy it is to move up in the company if you work hard, have seen numerous rehires of formerly released Team Leads, and ability to be promoted is more a popularity contest than based on skill, performance, and prior work experience. For the record .... there was a time when I recommended this company highly, Its amazing how a few poor management decisions *those put into management positions that are incompetent* can change your view on where you work.

2.0

Apr 23, 2011

Not an Ideal Work Environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

For an entry-level position, this job offers decent salary. You do have the ability to make a dollar raise three months following training.

Cons

High school work environment, disrespected by management, frequently talked down to, seriously dirty work stations. Training is lengthy and repetitive.

Viewing 2215 - 2217 of 2,226 Reviews

Jobs at TTEC

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

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Bilingual Service to Sales Agent – English-Spanish

Proposal Content Specialist

Mexico

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View all Client Operations Associate Jobs

TTEC

TTEC Client Operations Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

The company will intentionally deceive you about your pay and benefits.

Don't believe the hype

Not an Ideal Work Environment

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