TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,989 total reviews)
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Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Well the people you work with are nice and helpful the team leads some are cool others like trying to get you in trouble for stuff that is not even your fault like getting sick on the floor and having to go home I got a 2nd written warning

Cons

Schedule time off through esp is a joke my older brother was being deployed submitted three times in esp even with a supervisor to get it approved and everytime it was declined and what about FMLA oh wait you are not able to get that until you work a whole year and the fact that you log out of your computer to go to the bathroom you supposedly have 5 minutes not true not even 20 seconds my schedule adherence is 95% which means i only follow the breaks and lunch by the second but why is it if i follow it accordingly it still states in my metrics that I only have 95% adherence i only sign out for the restroom like once or twice during a 10 hr shift for less than 2 minutes to use the bathroom this place is a joke the pay sucks by the way seeing that we make barely enough for bills to be payed and ot you worked you always get screwed by it somehow on top of it all even if you call the sick hotline you still get wrote up by supervisors their is a special place in hell for the people who allow this type of working conditions to go on

3.0
Oct 5, 2014

BPO at its finest.

Recommend
CEO approval
Business Outlook

Pros

International, great product experience, no overtime.

Cons

Sales job with Customer service salary; shallow structure of company.

4.0
Sep 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Do not know enough yet, went thru computer tests, scenario's and was told I would be having an interview that it was automated.

Cons

Too many tests but they weren't too bad.

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