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      TTEC

      Engaged Employer

      TTEC Client Operations Associate reviews

      3.2

      50% would recommend to a friend

      (2,989 total reviews)
      avatar

      Kenneth D. Tuchman

      54% approve of CEO

      45% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Culture & values

      3.0

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.8

      Senior management

      Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,989 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 16, 2014

      It's not for everyone

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The paid training was a good perk, About a month's worth of paid training before you actually go out to the call floor. There was actually a pretty good health care plan for job. You got automatic pay raises the longer you were there all the way up to $10/hour then there was a cap. There was a big break room with all kinds of vending machines for your lunch hour.

      Cons

      Your scheduled lunch and breaks were different every single day and if didn't adhere to the exact schedule, you would have to flex it past your shift to make up for lost call time. You were always monitored. Had to follow a strict code of conduct when speaking to customers, who are sometimes very irritable. And it's not hard to violate that code of conduct in my experience. In order to be promoted to a different department that has nothing to do with the call center floor, you have to start with taking the calls first. Everyone that works there and has been promoted to a higher position that doesn't have to take calls has taken calls before.

      2.0
      Jun 9, 2014

      Super basic

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At least you will have a job. Nice colleagues as well. Certainly better organized than the other callcenters in Belfast.

      Cons

      Very very less pay for the job that you're doing, weekend shifts, working on bank holidays.

      Viewing 2884 - 2886 of 2,989 Reviews
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      Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.