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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,454 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      3.0
      Mar 22, 2016

      Agents not supported

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the pros are because of working from home, not because of Teletech. I don't have to dress up, fight traffic, or deal with office politics like I would in a non virtual work place. There are some opportunities to advance.

      Cons

      Agent support is lacking in every aspect. Basic information that we need to perform well is not consistently delivered to everyone. If we ask three different coaches, we can get three different answers to the same question. Call quality monitoring is outsourced off shore and often the monitor does not understand the cultural nuances of American culture enough to accurately rate the call.

      4.0
      Feb 8, 2015

      Great place to work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

      Cons

      When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

      1.0
      Feb 6, 2015

      Such great potential, such dismal realities

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely confounding, but for some reason exceptionally talented people work here. If you like an environment with constantly changing priorities (many times they change daily) and having to be in a rush to deliver unrealistic services in unrealistic time frames and then having to go back and fix the half baked implementation, the TeleTech is the place for you.

      Cons

      Dysfunctional leadership more concerned with getting their bonuses or covering their posteriors than doing the right thing or taking care of their most valuable resource - the people who make everything actually work -. Below market pay for knowledge workers. Reviews technically are called "Performance" reviews, but are in actuality little more than a popularity contest. A whimsical CEO who rants about saving money.. right up until he latches on to a tech industry buzz word and then lets everything else suffer because he wants a new toy. Oh yeah this is also the guy who turns around and blames everyone for not giving him his toys as fast as he wants because he is so far out of touch with the realities of how his company works that it's just beyond amazing.

      Viewing 334 - 336 of 11,454 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,255 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.