TTEC reviews

Depending on the project/hours/manager/client/deliverables for that project it can be a nightmare. Your job is ALWAYS on the line. It does not matter how long you are have been with the company, if they need to ramp down then you are basically fired unless you can get hired on another project. If you in a leadership role then you have to apply and hope to get an interview for the opportunity to work at that project. If they cant find you a position then you are fired. Once we had a project ramp down right in the middle of it and over 200 agents were fired and a bunch of team leads and a manager. You live your life on edge knowing that at any minute you could lose your job, there is no sense of job security.

Since the beginning it was unorganized. The “training” was horrible. We weren’t taught anything because they forced a new trainer on us a week into it, that didn’t know what she was doing. Then later fired her for not doing a good job. We had to teach ourselves, so when we got into nesting we were taking live calls by ourselves with little to no help. On top of that we never took a real call or was taught how to take one. After doing my best with what I was given, they ended up firing me because literally ONE member gave me a bad survey. Saying I didn’t pass nesting because my survey score was too low. Again it was only one survey I got, of course it would be low I had no idea what I was doing. I wasn’t the only person they let go either. Moral of the story, don’t work here. There’s been multiple cases like this from hundreds of former associates if your looking for work go directly to the company. Don’t get contracted through Ttec.