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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Sep 5, 2014

      Customer Service/ Call center

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, $10 an hour, weekends off, paid holidays/holidays off, paid training.

      Cons

      A lot to learn, several screens that you need to be in at all times. Six weeks of training you are either in one of the training classes 6am-3pm or 3:30pm- midnight. if you miss a training class more then two days (if emergency) you can not make it up.

      2.0
      Jul 15, 2014

      The highs and lows of working at TeleTech

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, and Good Intentions: If you work with and for good people, it makes ALL of the difference at TeleTech. At the end of the day, they are the reason to be there, and there are good people at the company (albeit they don't retain them). From a corporate perspective, they really are trying to become a better company. They have a keen focus in improving on-boarding (to combat their bad rap) and overhauling their values on paper, but thats only skin deep. PRO: they have good intentions.

      Cons

      All talk, no serious action: The company is trying to undergo a culture change. The top leaders in the company know that they have a huge shift to make in order to make this company progress, the problem is this hasn't translated into their hiring process. If you don't hire leaders that will carry forth this new/changed culture its never going to happen. The bottom line is that the industry they are in is cutthroat and they are very set in their ways of how to "survive" in it. CON: they arent executing what is needed to better the company inside and out. Its talk and no serious action. In fact, there are some decisions that they have made that have worsened their culture.

      3.0
      Apr 16, 2014

      WAH Position is awesome!

      Work at home customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved working at home. I was never late or stuck in traffic lol. With online shopping and direct deposit there was no need to put miles on my car. I usually worked in my footie pajamas and would eat while I worked, you aren't supposed to but soft foods like applesauce and fruit are hard to detect during a phine call. I really enjoyed the client I worked for and I gained a lot of customer service experience.

      Cons

      On the work at home contract, you can get lonely and burned out, also the pay isn't very high. The idea is you're saving a lot of money on travel, eating out and business attire, however if you have young children it's best to get childcare which can really eat away at your income.

      Viewing 397 - 399 of 11,457 Reviews
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      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.