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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Dec 18, 2018

      Need more trainers/higher education trainers vs 20 year old now.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Could work from home.

      Cons

      Training for insurance job was about5/6 weeks. Trainer was 20 years old. Admitted to no collage. Of course she was pretty. That is how they get the job. I got tired of hearing about her drinking parties or her room mate letting the dog out, if her or her boyfriend were talking or not, this went on and on and on. Some people in class did not know anything about computers, they constantly slowed the class down. They need more emphasis on phones. They through you into nesting when you don't know how the phones work or if they work. Some trainers care and some team leads care, far more don't give a crap about you. Minimum 1 week of interplay on soft phones. O and they use paperless environment. That means you MUST learn online on the screen as you get no hard books. For @home workers this makes it very tough. I don't recommend it.

      2.0
      Nov 13, 2018

      It’s okay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home options are nice.

      Cons

      They hire whoever, which is ridiculous. I was a seasonal employee and they send you out an invite to watch a Zoom presentation basically you’re hired. No real interview. This is why training will be so frustrating, people do not know how to work computers and the people who do get ahead and can’t do anything but sit around and forget everything while waiting for others to “catch up”. I feel like training was definitely a joke because of the incompetent people they hired to train. Never ever should a company just hire whoever and think everyone will succeed. If you get lost while in training and they put you out to the real deal later on, they’ll for sure fire you but it’s not your fault because remember this they hired whoever and made you have to wait around for others to catch up during training so there was no consistency while in training.

      Viewing 442 - 444 of 11,457 Reviews
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      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.