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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,456 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      2.0
      Jan 19, 2017

      Primary Support

      Primary support coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      I did find friends in working with other employees. We were all we had to help one another. Everyone was hesitant about involving management because it would only cause more choas and someone would be judged.

      Cons

      disorganized management, unfair scoring, no raises no matter how long you've been there or even if you get promotion, new empolyees start at a higher pay, schedule changes without notice

      avatar
      TTEC Response
      9y
      Thanks for the review. We're glad you find support and assistance through your team members. We're sorry if feel that management was disorganized. We've had new people come in and we're sure the changes being implemented will resolve most of the issues you've experienced. We've always been a company that listens, if you want to share more of your thoughts, please email us at socialmediateam@teletech.com. Thank you once again for your feedback, we appreciate it.
      3.0
      Dec 1, 2016

      Great work from home opportunity

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teletech has an in-depth training program. The team leaders are extremely proactive when assisting the employees. As a work from home agent there is zero commute, casual dress code, and the opportunity to work as much as you'd like.

      Cons

      he pay rate is low, I worked two seasons on a campaign at $9.50 an hour. This year I accepted the same position directly through the company I was contracted for and the the pay is $18 an hour.

      avatar
      TTEC Response
      9y
      Thank you for your feedback. We're glad you liked our training program and appreciate the team leads since they are really dedicated to assist you. The pay is something we're continuously working on to be more competitive for you.
      3.0
      Oct 24, 2016

      Customer Service and Technical Support

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home, I did at home and on site. Training on site is VERY good. 6 weeks long. Working from home was nice.

      Cons

      The at home training is awful, I worked for two projects for at home and it was terrible. The Workbooth program you use to access your "office" was buggy and constantly having issues. At home it was hard getting answers to questions. For both at home and on site, the selection process is severely lacking, they hire anyone who can pass the tests, some of which clearly shouldn't have been there. On site my biggest complaint were there were a large amount of cliques within management, and if you were not in the "inner circle" there wasn't any room to grow.

      avatar
      TTEC Response
      9y
      We're glad you liked working from home! With regards to the system and screening process, I'll be sure to forward this to management so we could do something about it. Thanks for the review!
      Viewing 460 - 462 of 11,456 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,258 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.