TTEC reviews

3.3

55% would recommend to a friend

(11,458 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,458 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Nov 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Working from home is the ONLY pro here.

Cons

Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck. The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with. Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!!

1.0
Apr 29, 2012
Recommend
CEO approval
Business Outlook

Pros

This is a work from home job.

Cons

Management is very uptight. Hypersensitive to any language that does not fall in line with being a obsequious and servile employee. If you use big words or are expressive about how things could be done or if you raise questions about ANYTHING that they do from poor technical support to poor functioning of their software systems, they consider you uncontrollable and move towards terminating you. They cannot accept legitimate suggestions on how their operations could improve from a user's perspective. They see any constructive criticism as threatening and move to terminate anyone that voices such suggestions.

1.0
Oct 30, 2011
Recommend
CEO approval
Business Outlook

Pros

- good place for young, just out of college, low-paid people to get experience for a couple of years - nice campus - get a paycheck every 2 weeks - lots of wellness initiatives

Cons

- The company business model is helping other companies outsource jobs to 3rd world countries where $7 an hour is considered a great wage; its only a matter of time before they outsource their own corporate employees - Below-industry salaries - The same department at other less-profitable companies are staffed with twice the numbers as TeleTech - you get to do twice the work for less money than your counterparts at other companies - Executives that deny requests for job openings also demand more projects and more work out of under-staffed departments and frequently have you work on projects that they then cancel - Executives get 800% salary increases during same period that workers are told there will be no raises due to the bad economy. The company also pays their health insurance premums while the rest of us have to pay more each year - When raises are given, you are told 3% raise is for the top performers in your department; same with bonuses $500 per year (about $300 after taxes) is given to reward you for 50-60+ hours per week 52 weeks a year, while executives get a minimum of $2 million per year in bonuses and stock - Executives drive top of the line Benleys, BMW's and Porsches and park next to the most convenient elevator so the rest of us corporate drones get to see their flashy cars purchased with lavish bonuses - They have an entire department devoted to making sure the company doesn't pay it's fair share of taxes; guess it will be us, the underpaid workers that will pay for the expensive 2 wars the US is currently waging and the fixing our crumbling infrastructure - thanks to years of not raising taxes on corporations and the wealthy top 1%.

Viewing 496 - 498 of 11,458 Reviews

Glassdoor has 13,260 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.