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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      1.0
      Sep 27, 2023

      Ttec turnover rate is real

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      None this is the worst company I have ever worked for.

      Cons

      Micromanaged since day one. Given only up seconds to do notes for member before a call is coming in. Have to ask for permission to finish notes without being interrupted. Have to submitted template if late to lunch and breaks and have to justify why. Equipment was shipped late and had to punch back training. Training was not enough and a waste of time. Group of trainees were lied to multiple times from compensation to work schedule. Was not given work schedule until a week before and it consist of the rest of the month going into the following month and had to request days off.

      5.0
      Jul 14, 2023

      Customer Service Rep

      Csr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work from home, some cases can be mobile. Work/life balance is good as long as your family understands that you are at work when you're on the clock. Gas & wardrobe expenses are out the door. PC's are usually provided. Room for advancement.

      Cons

      Communication with HR & Payroll is lacking if you are not in management and even then, it can take too long because many things are handled by email instead of a phone.

      1.0
      Jan 17, 2023

      They don't appreciate good employees

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company had a good environment at the beginning, but it's changing fast in a bad way

      Cons

      They don't see good employees, they tolerate people doing absolutely nothing.

      avatar
      TTEC Response
      3y
      Your assessment of your TTEC experience is important to us. Thank you for sharing. Please visit www.ttecwehearyou.com to let us know the details of your experience and how we can improve our employee experience.
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      ReviewsTTEC reviews

      Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.