TTEC reviews

3.3

55% would recommend to a friend

(11,460 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Jan 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, work with great people.

Cons

Might lose your job during annual cutbacks no matter how hard you work or how good you are at your job.

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TTEC Response
9y
Thanks for the feedback! It's good to know you enjoyed the benefits and liked the people you worked with at TeleTech. It's the unfortunate side of any business - when the company decides to cutback on business operations. Generally speaking, TeleTech is actually growing with the recent acquisitions of Atelka in Canada and the multiple sites in the Philippines and North America. Thanks again for the review and we wish you success in your future endeavors!
2.0
Jan 7, 2017
Recommend
CEO approval
Business Outlook

Pros

There arent many honestly. Its a publicly traded company with some clout internationally.there are some decent employee perks.

Cons

Awful place to work. Stagnant wages, limited progression, political, tumultuous, callous corporate culture. Very tough internal work environment. Happy to be gone.

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TTEC Response
9y
Thank you for your feedback. We're glad you liked the employee perks at TeleTech. On the other hand, we apologize that your experience with TeleTech didn't match our reputation as a great company to work at. We're actually pretty big on career progression and providing opportunities to employees, as further evidenced by the launch of iAspire. But we also see that there's still work to be done. Thank you once again for your review and we wish you all the best!
1.0
Jan 7, 2017

@ home Customer Service Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are usually friendly

Cons

Their OS. Which they are running windows 7 and on a windows 10, there's constantly problems. Such as their programs and phone systems freezing up. Always have to call tech support and get a ticket number for any time missed doe to their system not working right half the time, which by the way, you don't get paid for. On several occasions I'd be working and noticed that the their employee time system showed I was absent! How can you be absent when you clock in and are on the phone taking calls? When you tell someone about it, it never gets fixed so again no pay for working. Too many issues for only $8.50 an hour with no raises. They offer company perks, yet half the time it doesn't work cause of internet explorer which is what they want you to use. Also for example if your internet provider is working on getting the line fixed due to workers accidentally cutting the line and you have no internet, be prepared to be written up for it even though it was no fault of your own.

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TTEC Response
9y
Thank you for your review. We apologize that your experience with TeleTech didn't match our reputation as a great company to work at. We acknowledge that the work at home system needs some improvement and we're on it. It will be very challenging for the company to offer a full benefit package to seasonal employees but we will certainly take a look on how else we can improve the pay and incentives for non-full time employees. Thank you once again for the feedback and we wish you well in your future endeavors.
Viewing 592 - 594 of 11,460 Reviews

Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.