Is TTEC a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at TTEC have rated their employer with 2.6 out of 5 stars in 24 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative/TSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at TTEC .

Does TTEC pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at TTEC with 2.5 out of 5 stars based on 24 anonymously submitted employee reviews. This is 21.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 641 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 430 reviews)); "Culture is good and salalry also" ((in 228 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 440 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

TTEC Customer Service Representative/TSR reviews

2.6

25% would recommend to a friend

(24 total reviews)

Kenneth D. Tuchman

13% approve of CEO

25% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/TSR employees have rated TTEC with 2.6 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have an average working experience there. TTEC is rated 32% below average by Customer Service Representative/TSR professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

24 reviews

3.0

Apr 28, 2023

Great bad

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Great employer great place to work

Cons

Bad compensation and benefits etc.

TTEC Response

3y

We appreciate your feedback, and we are committed to using comments like yours to improve our employee experience. Thank you.

4.0

Jan 30, 2023

Okay

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Good working environment And pay

Cons

No leave pay and nothing else

TTEC Response

3y

Thank you for sharing your experience with us! We wish you all the best in your career.

5.0

Oct 30, 2022

TSR

Tsr/customer service representative

Recommend

CEO approval

Business Outlook

Pros

Healthy Working Environment for everyone

Cons

Not for a long term work with respect to the salary

TTEC Response

3y

We aim to provide a work atmosphere where our employees can thrive. Thank you for sharing your happy experience.

Viewing 7 - 9 of 24 Reviews

Jobs at TTEC

Bilingual Service to Sales Agent – English-Spanish

Bilingual Customer Service Agent – English-Spanish

Bilingual Technical Support Representative –English-Spanish

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

View job

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

TTEC

TTEC Customer Service Representative/TSR reviews

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Reviews by job title

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Okay

TSR

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