TTEC reviews

3.3

55% would recommend to a friend

(11,447 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Jun 16, 2014

Its high school.all over again

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have to say the people I work with are great. They're some mangers that will help you out and try to get you further in the company.

Cons

The pay its bad for what your doing and what you have to put up with. If your not hanging out or sleeping with someone you'll won't get far no matter how hard you try. You have same drama here like you would in high school.

5.0
May 27, 2014
Recommend
CEO approval
Business Outlook

Pros

I like working with a group of people who understand what professionalism is. When you don't have to convince people to work a little later to get the job done right. When people volunteer to do the unpleasant tasks so others don't have to suffer the unpleasantness. When people work on temporary status for most of a year so as to achieve the goal of becoming a permanent center. These are all examples of why I am very happy working at TeleTech. Not to mention their strong commitment to training, their use of data driven decision making, their emphasis on customer service, and their genuine commitment to values.

Cons

Start ups are rough. This is not a start-up company, but I've been involved with starting up several locations and it is not as smooth as you would expect it to be. On the other hand, it is amazing what can get done in a short amount of time. Communication is sometimes not forthcoming. You know your boss is working on what is coming next, but sometimes he or she is too busy planning to share enough so you can plan for yourself. There is a strong emphasis on being flexible, and you have to be to deal with the kinds of changes often presented.

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Glassdoor has 13,247 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.