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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      54% would recommend to a friend

      (11,433 total reviews)
      avatar

      Kenneth D. Tuchman

      59% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Jan 6, 2010

      Great company for first job, awful Sr Management

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are actual career opportunities Health plan for managers was best in market You get a "job well done" every once in a while

      Cons

      The career opportunities are usually delivered to "friends of..." The health plan/ benefit package for any other employee is awful, you need to become a manager to get something decent. The "job well done" is never coming along with a raise or any other incentive.

      5.0
      Sep 2, 2009

      Best customer service job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teletech has a great philosphy for developing future leaders in the company by providing mentor programs, professional development education, Leadership programs. Teletech does a great job of helping employees manage their work and family responsibilities with a schedule broker. Teletech is overall positive place to work.

      Cons

      The 1 bad thing about Teletech is sinces it a 3rd party vendor its hard to determine the growth potential of the project your assigned.

      avatar
      TTEC Response
      8y
      Thank you for taking the time, we truly appreciate the positive feedback.
      2.0
      Aug 13, 2009

      Stressful and badly paid

      customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They were generally understanding of requests for time off and accommodating of schedule constraints. Bonuses were generous when they were available.

      Cons

      Goals would change but this wasn't communicated to employees until after the fact, during coaching. There was a lack of follow-up on customer escalations by management. There was a harshly punitive attitude towards employees.

      Viewing 11398 - 11400 of 11,433 Reviews
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      Glassdoor has 13,231 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.