Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,229 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Customer Service Agent , Customer Service Representative and Agente Bilingue Call Center .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What TTEC locations have received the highest employee ratings?

Guadalajara , León , Ciudad de México

TTEC reviews

3.3

54% would recommend to a friend

(11,431 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,431 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Jul 2, 2008

Teletech generally good, with minor flaws

Software developer

Recommend

CEO approval

Business Outlook

Pros

A nice big company with a lot of little things done right. I work in the corporate headquarters, so my own experience may be different from others, but I enjoy the following: underground parking, stylish building, a great coffee service, well maintained outdoor picnic area, weightlifting gym, and a very nice cafeteria. There's also a community of corporate tradition, and plenty of yearly events.

Cons

It's very corporate. Internal politics run rampant. Everyone knows what your "level" is by where you sit, or how large your cube is. There's organization within organization. Everything is very regimented and structured. Management is competent, but is rather demanding, and stock price driven. The biggest raise you can get seems to be 4% at most, no matter how well the company did.

TTEC Response

8y

Thank you for taking the time, we truly appreciate the positive feedback.

2.0

Jun 17, 2008

TeleTech needs to pay more attention to key employees

User experience designer

Recommend

CEO approval

Business Outlook

Pros

Very nice building. It has covered, heated parking, a good cafeteria and a Starbucks. Lots of windows and an open floor plan too.

Cons

TeleTech has minimal respect for employees.

3.0

Jun 16, 2008

Nothing good to say, really...

Member services representative

Recommend

CEO approval

Business Outlook

Pros

For me it was a new project so chances for moving up in the company are easier. I was the first training class out on the floor with only three sups, so as the project grew there would be more postions open for me to apply for and move up in the company. It seems that most of the management understands what it is like to have something come up in your personal life and thtey try to relate to you and work with people who need off work for a day for something that just "happens. Overall the understanding they give you is GREAT!!!

Cons

They are a customer service outsourcing company so management isn't always the most knowledgeable people with the title of manager, in my case the managers and trainers were in my trianing class learning at the sametime as everyone else (doesn't leave much room for respect of their knowledge). There are policies for job changes and promotions but the director of the project I'm on didn't follow that policy a girl that was on final written warning got promoted based on "likeablity" (words of the director). Also the training is not long enough, they shove too much information into a 3 week class and then expect you to know everything you need to know to not ask questions once you are on the phone.

Viewing 11428 - 11430 of 11,431 Reviews

Jobs at TTEC

Bilingual Technical Support Representative –Spanish-English

Ciudad de México

View job

Bilingual Customer Service Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Agente Bilingüe de Atención a Clientes – Inglés-Español

Representante Bilingüe de Soporte Técnico – Español-Inglés

Ciudad de México

View job

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Teletech generally good, with minor flaws

TeleTech needs to pay more attention to key employees

Nothing good to say, really...

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