TTEC Customer Service Representative (CSR) II reviews

3.2

71% would recommend to a friend

(104 total reviews)
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Kenneth D. Tuchman

67% approve of CEO

40% positive business outlook

Customer Service Representative (CSR) II employees have rated TTEC with 3.2 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

104 reviews
2.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Accessible, Easy to get in for fresh graduates.

Cons

not that much of a positive environment

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TTEC Response
8mo
Thank you for taking the time to share your experience. We’re glad to know you found our opportunities accessible, especially for fresh graduates. We also take your feedback on the work environment seriously, as it helps us understand where we can continue to improve. We appreciate the contributions you made during your time with us and wish you all the best in your future career.
3.0
Jul 2, 2025
Recommend
CEO approval
Business Outlook

Pros

The pros are only the benefits nothing else

Cons

Micromanagement, 6min personal time in a day outside of your 2 15 min breaks. 30s to put your notes after a call. Calls are back to back any time in a year.

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TTEC Response
11mo
Thank you for your feedback. We’re glad to know the benefits have been a positive aspect for you. Your concerns around micromanagement, limited personal time, and workload are noted — feedback like this is important as we work to improve the employee experience.
2.0
Jun 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Not applicable horrible job wont recommend

Cons

Not applicable horrible job wont recommend to noone

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TTEC Response
11mo
Thank you for taking the time to share your thoughts. We value all feedback, especially from long-term team members, and we’ll continue working to improve the experience for everyone on our team.
Viewing 10 - 12 of 104 Reviews

Glassdoor has 13,229 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.