Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,252 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Customer Service Agent , Customer Service Representative and Agente Bilingue Call Center .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Great Culture and Values." ((in 230 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 444 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Ciudad de México , León , Guadalajara , Tijuana , Zapopan , Aguascalientes , Puebla , Tlalnepantla , Ixtapaluca , Tlaquepaque , Querétaro , Metepec , San Luis Potosí , Guanajuato , Mérida , Huixquilucan , Cuernavaca , Toluca , Monterrey , Centro

TTEC reviews

3.3

55% would recommend to a friend

(11,451 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

5.0

Apr 28, 2020

Great company 👍🏼 They won my loyalty.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid training, Advancement Opportunities, Diversity

Cons

depending on the client, the training material might be several pdf’s. The information was not very well sorted. I actually made an Agent resource for my team out of them to make it easier with getting to important information.

1.0

Apr 10, 2020

What a JOKE this company is.

Seasonal employee

Recommend

CEO approval

Business Outlook

Pros

Nothing at all with them. I think you all are messed up. They hire you and you do all the new hire paperwork and start the training and the equipment they send you malfunctions, they give you the run around for days. They relay very wrong information between what they call staff and get you upset but when you get upset you are in the wrong? Yeah no, that don't fly with me. Then tell you that you can start with the next class that starts in a few days... Ok great!! BUT then email and tell you that class has been cancelled and they may have another opportunity but wait.. No, you hired me and then left me over here shaking my head and scratching it at the same time. On top of it all there are NO phone numbers listen on their site, only location addresses= RED FLAG right there. They best pay me for the paid training that I did attend, almost if not 20 hours worth before I had to use the USB stick only to find out IT was bad and nothing to do with me or my system. SCAMMERS.. LIARS. who can not even communicate right not only with us but within staff itself. .

Cons

Everything with this scamming company. I think you all are messed up. They hire you and you do all the new hire paperwork and start the training and the equipment they send you malfunctions, they give you the run around for days. They relay very wrong information between what they call staff and get you upset but when you get upset you are in the wrong? Yeah no, that don't fly with me. Then tell you that you can start with the next class that starts in a few days... Ok great!! BUT then email and tell you that class has been cancelled and they may have another opportunity but wait.. No, you hired me and then left me over here shaking my head and scratching it at the same time. On top of it all there are NO phone numbers listen on their site, only location addresses= RED FLAG right there. They best pay me for the paid training that I did attend, almost if not 20 hours worth before I had to use the USB stick only to find out IT was bad and nothing to do with me or my system. SCAMMERS.. LIARS. who can not even communicate right not only with us but within staff itself. .

1.0

Feb 21, 2020

RUN FOR THE HILLS!!!!!!

Product support specialist

Recommend

CEO approval

Business Outlook

Pros

there are no pros at all to list.

Cons

low pay constant micromanagement lack of proper training for position got told on several scheduled breaks that I had to get back on the phone or be fired irregardless of it being my scheduled break. forced enrollment in to a 401k scam that drains your 401k. rampant sexual harassment from supervisors and management. forgery of legal documents. 2 year non-compete contract that they tell every one is a 10 year non-compete contract.

TTEC Response

6y

Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more details or to follow-up: www.formeremployee.ttec.com

Viewing 289 - 291 of 11,451 Reviews

Jobs at TTEC

Agente Bilingüe de Atención a Clientes – Inglés-Español

Bilingual Customer Service Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Technical Support Representative –English-Spanish

Bilingual Service to Sales Agent – English-Spanish

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company 👍🏼 They won my loyalty.

What a JOKE this company is.

RUN FOR THE HILLS!!!!!!

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