Is TTEC a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TTEC have rated their employer with 2.7 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Tech Support Agent Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TTEC .

Does TTEC pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 23 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TTEC.

How happy are Tech Support Agent professionals working at TTEC?

53% of Tech Support Agent employees at TTEC would recommend their employer to a friend. This rating has decreased by 69% in the past 12 months. Tech Support Agent professionals have also rated TTEC with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.8 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 641 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 430 reviews)); "Culture is good and salalry also" ((in 228 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 440 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

TTEC Tech Support Agent reviews

2.7

53% would recommend to a friend

(23 total reviews)

Kenneth D. Tuchman

77% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (23 reviews)

Ratings by demographic groups

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Gender

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Tech Support Agent employees have rated TTEC with 2.7 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. TTEC is rated 30% below average by Tech Support Agent professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

23 reviews

2.0

May 22, 2018

Decent job, poor management.

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

The Sling TV campaign is very easy to support. The Salesforce CRM system is very well structured here compared to other BPOs and walks you through everything to create and document each case efficiently. You really can't go wrong. This job is easy money.

Cons

Unfortunately, probably due to the average calibre of agents through the doors, this call center falls under the typical high school environment you see elsewhere in Las Vegas. I don't want to put my $1000 smartphone in a locker. They use Kronos on the wall. I don't want to waste break time waiting in a line to punch in and out for paid breaks. If they can not trust the phone system to track break aux then either; configure Kronos on the wall to require fingerprint only instead of employee number AND fingerprint (yes, it can be done), or; let your agents use the desktop version of Kronos.

2.0

Feb 27, 2018

Good, but bad.

Tech support

Recommend

CEO approval

Business Outlook

Pros

They pay well in call center wise. Good incentives, and food vouchers. Night shift gives you transportation.

Cons

It's back to back everyday, all day long, they don't pay your bonuses most of the time on time and keep doing the run arounds...

4.0

Feb 7, 2018

If the position was permanent it would have been nice.

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Work was valued and never pressured to meet goals. Management also had really good report and communication of goals. Enjoyed the training.

Cons

The positions are few and not permanent unless offered. Out of the 100 in my group only 15 were asked to stay.

Viewing 16 - 18 of 23 Reviews

Jobs at TTEC

Desktop Support Senior Technician - Bilingual

Ciudad de México

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TTEC

TTEC Tech Support Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent job, poor management.

Good, but bad.

If the position was permanent it would have been nice.

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