I applied online. The process took 3 days. I interviewed at Verizon in Mar 2008
Interview
Interview was a very easy process. You are first contacted by a recruiter and they go over a few things with you. Its mainly focused on seeing how you would react in certain situations and making sure everything on your resume is correct. If you pass that phase then they set an interview with the store manager and he goes over the position and asks the typical questions. If the manager wants to hire you then you get a call from the HR rep and they give you an offer. Overall a pretty good system has been put in place.
Interview questions [1]
Question 1
Why should I put you my sales position when I am also looking to fill a customer service position? What makes you different from the other applicants.
The process took 2 days. I interviewed at Verizon in Oct 2007
Interview
Filled out online application. Received prompt callback for phone interview. After phone interview had 1:1 with store manager. Then another phone interview followed by offer which was coniditonal upon passing drug screen and background check. A Check (background company) was difficult to work with as some employers do not verify past wages. I had to contact the HR Rep as I didn't have access to past W2 to fax to A Check. After offer solidified sent to training at Regional Head Quarters for 3 weeks.
Interview questions [1]
Question 1
Standard interview questions: Tell me about a time you had a difficult customer and what did you do to satisfy their needs? Tell me about a time you provided excellent customer service.