Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Ability to work from home great people (below C" ((in 70 reviews)); "The people were great and it was interesting" ((in 56 reviews)); "Benefits were good." ((in 38 reviews)); "Work life balance is good" ((in 34 reviews)); "Good work environment to work" ((in 14 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"One of the worst management it has." ((in 71 reviews)); "Low pay that is packaged" ((in 40 reviews)); "Low salary and nothing else" ((in 33 reviews)); "The supervisor has no training skills or professionalism." ((in 21 reviews)); "Lots of leadership leaving" ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.3

42% would recommend to a friend

(1,105 total reviews)

Scott Staples

67% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

First Advantage has an employee rating of 3.3 out of 5 stars, based on 1,105 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

May 20, 2026

Remote work and decent pay, but high stress

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Remote work and decent pay

Cons

High stress, high work load

First Advantage Response

Thank you for sharing your feedback. We’re glad to hear you value the flexibility of remote work and feel positively about compensation. We also recognize that high stress and heavy workloads can impact the overall experience. We take feedback like this seriously and are continuing to evaluate how we can better support our teams and create a more balanced work environment.

3.0

May 18, 2026

Remote work but high pressure and no appreciation

Associate customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home Salary and that’s it

Cons

Too much pressure and the chats are always back to back and need to handle 3 3 chats at a time. No avail time and no appreciation . You just have to work work work!

First Advantage Response

Thanks for providing feedback! We're glad you found the remote working environment to be a positive in your time with us. We’re sorry to hear that your time in the role felt demanding and that the pace of chat handling and workload created added pressure. We understand how important it is to feel supported, have balanced workloads, and receive recognition for the work you do. Feedback like yours helps highlight areas where we can continue to evaluate our processes and better support our teams. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

4.0

May 15, 2026

Great culture and learning opportunities, but low pay

Business process analyst

Recommend

CEO approval

Business Outlook

Pros

Great culture, lot of learning opportunities

Cons

Salary is too low for the job

First Advantage Response

Thank you for providing your feedback. We're glad that you've found the culture to be conducive to more opportunities to learn and grow. We also understand how important fair compensation is, and we truly appreciate you calling this out. We’re continually reviewing our pay practices to ensure they reflect the value and contributions of our employees. Thank you for all that you do!

Viewing 4 - 6 of 1,105 Reviews

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