Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 64 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Assistant Manager salaries at Firstsource Solutions.

How happy are Assistant Manager professionals working at Firstsource Solutions?

86% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Assistant Manager reviews

4.4

86% would recommend to a friend

(64 total reviews)

Ritesh Idnani

97% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (64 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Assistant Manager employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

64 reviews

3.0

Mar 24, 2015

people centric

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

ethics & people friendly, balanced work-life culture

Cons

low pay master & currently no proper vision and poor sales/pre-sales team

5.0

Sep 20, 2014

I loved the opportunity given for growth

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

It was a great place to work, I faced great opportunity, I was entrusted with more every time I succeeded at my last responsibility. I got three promotions in a span of 6 years.

Cons

However all that existed till I fell ill, till I was unable to work, they refused to authorize leave for sickness (I had 38 leaves to my credit, 18 of the present year and 20 carried forward from the previous year), further more they refused to answer calls, reply to emails and shifted the blame of not being in communication on me. They blocked my previous months salary, and 21 days of the present month as well. The icing was the way they treated me for my final settlement (gratuity and PF), I would call them every fortnight... and they would take a time of two weeks to get it resolved and I would contact them again... and again another two weeks they'd moved it. I got a job in another company but they refused to give me my relieving letter blaming the management, and the management telling me they have cleared my file and if there is anything I should only be calling the HR and not the management.

4.0

Jul 30, 2014

Fun place to work, great work life balance, not such great salaries

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Fun place, great work atmosphere. Exciting place to start your career if you want to learn a lot in little time

Cons

Poor infra, average salaries, no perks

Viewing 58 - 60 of 64 Reviews

Jobs at Firstsource Solutions

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Bilingual call center representative - Collections (2 Days Off)

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