Is Firstsource Solutions a good company to work for as a Associate Director?

Associate Director professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Director Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate Director interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate Director employees well?

Associate Director professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Associate Director salaries at Firstsource Solutions.

How happy are Associate Director professionals working at Firstsource Solutions?

90% of Associate Director employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Associate Director professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

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Firstsource Solutions

Firstsource Solutions Associate Director reviews

3.8

90% would recommend to a friend

(15 total reviews)

Ritesh Idnani

94% approve of CEO

59% positive business outlook

Ratings by category

4.7

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.7

Culture & values

3.4

Senior management

3.0

Compensation and benefits

Associate Director employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Associate Director professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate Director professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

15 reviews

5.0

May 28, 2025

Experience with Firstsource

Associate director

Recommend

CEO approval

Business Outlook

Pros

FSL believes in an open-door culture where communication flows freely, and everyone’s ideas are welcomed. Our supportive and inclusive environment promotes a strong work-life balance and a positive workplace culture where people enjoy what they do. We’re deeply committed to the growth and development of our team. With a focus on continuous learning and internal mobility, 99% of our leadership and advancement opportunities are filled from within—proving that when you grow, we grow together.

Cons

Relook at compensation for critical skills, e.g. Voice, Fraud management etc.

Firstsource Solutions Response

Thank you for sharing your thoughtful feedback! We’re glad to hear that you value the open-door culture, inclusive environment, and strong focus on internal growth and development—these are cornerstones of our workplace philosophy. We appreciate your note on compensation for specialized skill sets like Voice and Fraud Management. While pay structures are aligned with company standards, feedback like yours is valuable as we continuously assess how to stay competitive.

5.0

May 19, 2025

Great Company to Work

Associate director

Recommend

CEO approval

Business Outlook

Pros

Lot of internal growth opportunities and fabulous work environment.

Cons

None that I can recollect to be put here.

Firstsource Solutions Response

Thank you for your feedback! We're glad to know you’re experiencing good career growth and a supportive work culture—these are areas we truly value. Our compensation structure is aligned with industry benchmarks and company standards, but we continuously review and refine it to stay competitive and fair.

5.0

Jan 22, 2025

A Great Place to work and grow

Associate director

Recommend

CEO approval

Business Outlook

Pros

Humble Leadership, Great Colleagues and Good Work Life Balance

Cons

Improve IT Infra and Office Ambience. Need large conference hall and better Wi Fi connectivity to boost any where work inside office aspect.

Firstsource Solutions Response

We are proud to have humble leadership and a team of great colleagues that contribute to a positive and collaborative work environment. We believe that work-life balance is crucial for employee well-being, and we strive to maintain that balance for our team. We appreciate the constructive feedback regarding IT infrastructure and office amenities. We understand the importance of having a well-equipped workspace that supports efficient work, especially when it comes to connectivity and the overall office ambiance. We're continuously working on improving these aspects to ensure that employees can work seamlessly and comfortably, whether in the office or remotely.

Viewing 4 - 6 of 15 Reviews

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