Is Firstsource Solutions a good company to work for as a Associate Director?

Associate Director professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Director Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate Director interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate Director employees well?

Associate Director professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Associate Director salaries at Firstsource Solutions.

How happy are Associate Director professionals working at Firstsource Solutions?

90% of Associate Director employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Associate Director professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

Firstsource Solutions Associate Director reviews

3.8

90% would recommend to a friend

(15 total reviews)

Ritesh Idnani

94% approve of CEO

59% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate Director employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Associate Director professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate Director professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

15 reviews

4.0

Aug 29, 2024

Forced review by glassdoor

Associate director

Recommend

CEO approval

Business Outlook

Pros

The staff you work with are all very passionate

Cons

The wages are not reflective of the industry

Firstsource Solutions Response

1y

"Thank you for sharing your thoughts on your experience working with us. It's great to hear that you appreciate the passion of your colleagues. We're proud to have such a dedicated team. We also take your feedback regarding wages seriously. We're always looking for ways to make sure our compensation packages are competitive within the industry. We value your input and are committed to providing a positive work environment for all our colleagues.

4.0

May 13, 2024

Career at FSL

Associate director

Recommend

CEO approval

Business Outlook

Pros

Alot of learning Positive atmosphere Strong Leadership

Cons

Salary Notice Period Employee engagement

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. It’s great to hear that you found the learning opportunities, positive atmosphere, and strong leadership valuable. We understand the importance of increasing employee engagement and recognizing high performance. We are committed to improving our performance evaluation process and ensuring that all user feedback is considered before introducing new tools.

3.0

Mar 6, 2024

Managing RPA Projects

Associate director

Recommend

CEO approval

Business Outlook

Pros

Work life Balance Good Learning Growth oppurtunity

Cons

Long working hours covering offshore and onshore

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you value work-life balance, good learning opportunities, and growth potential within the company. Long working hours, including those covering both offshore and onshore operations, can be demanding. These extended hours are necessary to ensure that we meet our business requirements and deliver the best service to our clients. We appreciate your dedication and flexibility in managing these demands. We are committed to continually assessing our processes to balance business needs with employee well-being.

Viewing 7 - 9 of 15 Reviews

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