Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

66 reviews

2.0

Jul 24, 2023

They pay less compared to market standards

Associate

Recommend

CEO approval

Business Outlook

Pros

Friendly colleagues Fun environment and good infrastructure

Cons

The food cafeteria is not good 1-2 % salary raise yearly

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are thrilled to hear that you enjoy the companionship with your friendly colleagues and the positive work environment we have cultivated. We believe that a supportive and fun atmosphere fosters creativity and productivity. We acknowledge the importance of providing good infrastructure for our employees, as it contributes to a comfortable and efficient work environment.We will work to improve the quality and variety of food to make your experience better. We strive to ensure fair compensation for our employee, We are committed to providing competitive compensation packages that align with your valuable contributions to the company. We aim to continuously improve and provide the best possible experience for all our employees.

4.0

Jul 16, 2023

Underwriting

Associate

Recommend

CEO approval

Business Outlook

Pros

Good environment to explore Easy to mingle Adaptable management WFH Colleagues are good

Cons

Night shift No shift changes in between No rewards No recognition Need better management

Firstsource Solutions Response

2y

Thank you so much for sharing your experience with us. We believe that a friendly and collaborative atmosphere fosters creativity, productivity, and a strong sense of companionship among team members. Flexible and supportive management approach is essential for our employees' growth and success. We acknowledge that rigid shift schedules can be challenging for our employees, especially those on the night shift. We also have scheduling process in place . We want to assure all our employees that their contributions are equally valued, regardless of their working hours. We also have rewards & recognition in place to motivate and appreciate our employees' hard work and dedication.

4.0

Jul 2, 2023

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

It's very good for fresher

Cons

Not any that i can think of

Firstsource Solutions Response

2y

Thank you so much for sharing your experience with us. We value the enthusiasm and eagerness to learn that freshers bring to our company. We aim to provide them with meaningful and challenging opportunities that allow them to grow both professionally and personally. We appreciate your positive feedback, and we take it as a testament to our efforts in creating a conducive environment for freshers.

Viewing 28 - 30 of 66 Reviews

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