Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

66 reviews

4.0

Jun 16, 2023

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

Good environment to work from home

Cons

Good environment to work no pressure

Firstsource Solutions Response

3y

Thank you so much for taking the time to leave us feedback. We are happy to hear you enjoyed the flexibility to work from home. We understand that a work-from-home setup can offer numerous benefits, including increased autonomy, reduced commuting stress, and a better work-life balance. We value the well-being of our employees and believe that a relaxed and pressure-free work environment fosters creativity, productivity, and job satisfaction.

4.0

Feb 7, 2023

Good place to work

Associate

Recommend

CEO approval

Business Outlook

Pros

Very good work culture and job safety

Cons

Promotion is possible only with politics

1.0

Jan 4, 2023

Not a good company to work in

Associate

Recommend

CEO approval

Business Outlook

Pros

Salary is credited in the very end of each month without any issue

Cons

1. No growth 2. Bad working culture

Viewing 31 - 33 of 66 Reviews

Jobs at Firstsource Solutions

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Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)