Is Firstsource Solutions Bangalore Rural a good place to work?

Employees in Bangalore Rural have rated Firstsource Solutions with 4.6 out of 5 stars in 69 anonymous Glassdoor reviews. To compare, worldwide Firstsource Solutions employees have given a rating of 4.6 out of 5. Search open jobs at Firstsource Solutions in Bangalore Rural and find out about the interview experience in Bangalore Rural or explore more of the top rated companies in Bangalore Rural .

Does Firstsource Solutions pay well in Bangalore Rural?

Firstsource Solutions employees working in Bangalore Rural rate their compensation and benefits with 4.0 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Firstsource Solutions employees. Browse Firstsource Solutions salaries in Bangalore Rural to find out how much you could get paid.

How is the work culture at Firstsource Solutions in Bangalore Rural?

Employees in Bangalore Rural have rated Firstsource Solutions with 4 out of 5 for work-life-balance (equal to company-wide rating), 4.6 out of 5 for diversity and inclusion (equal to company-wide rating), 4.4 out of 5 for culture and values (equal to company-wide rating) and 4.1 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Firstsource Solutions employees in Bangalore Rural?

94% of employees in Bangalore Rural would recommend working at Firstsource Solutions to a friend, compared to 94% of Firstsource Solutions employees worldwide . This is based on 69 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions Bangalore Rural reviews

4.6

94% would recommend to a friend

(69 total reviews)

Ritesh Idnani

98% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (69 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Employees in Bangalore Rural have given Firstsource Solutions a rating of 4.6 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most employees have an excellent working experience in Bangalore Rural. The Firstsource Solutions employee rating in Bangalore Rural is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

69 reviews

5.0

May 7, 2026

Supportive management with no noted downsides

Analyst

Recommend

CEO approval

Business Outlook

Pros

Management supportive and getting the advise or coaching when ever it's required

Cons

I don't have anything all good

Firstsource Solutions Response

1mo

Thank you for sharing your positive experience and feedback. We’re glad to hear that you have found the management team supportive and that you receive guidance and coaching whenever required. A supportive environment and continuous mentoring play an important role in employee growth and development.

5.0

Apr 30, 2026

An innovative company dedicated to exceptional customer service, fostering growth and delivering high-quality,

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

GREAT PLACE TO WORK Innovative Solutions Supportive Work Environment Quality and Reliability Growth-Oriented

Cons

No such cons are there.

Firstsource Solutions Response

1mo

Thank you for sharing such positive feedback. It’s great to hear that you consider this a great place to work and appreciate the innovative solutions and supportive environment. Your recognition of the organization’s focus on quality, reliability, and growth truly reflects the strong foundation and values being upheld. We’re especially glad to know that you see it as a growth-oriented workplace with no notable concerns.

5.0

Apr 21, 2026

Company Review

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

Supportive team members Good opportunity to learn new skills

Cons

Workload can be high during perk periods communication from leadership could be more transparent

Firstsource Solutions Response

1mo

Thank you for your feedback. It’s great to hear that you value the supportive team environment and the opportunities to learn and develop new skills. High workload during peak periods is understood as part of business requirements; however, ensuring adequate support during these times can further improve the experience. While R&R initiatives are in place, enhancing their visibility and consistency can further motivate employees.

Viewing 10 - 12 of 69 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)