Is Firstsource Solutions Bangalore Rural a good place to work?

Employees in Bangalore Rural have rated Firstsource Solutions with 4.6 out of 5 stars in 69 anonymous Glassdoor reviews. To compare, worldwide Firstsource Solutions employees have given a rating of 4.6 out of 5. Search open jobs at Firstsource Solutions in Bangalore Rural and find out about the interview experience in Bangalore Rural or explore more of the top rated companies in Bangalore Rural .

Does Firstsource Solutions pay well in Bangalore Rural?

Firstsource Solutions employees working in Bangalore Rural rate their compensation and benefits with 4.0 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Firstsource Solutions employees. Browse Firstsource Solutions salaries in Bangalore Rural to find out how much you could get paid.

How is the work culture at Firstsource Solutions in Bangalore Rural?

Employees in Bangalore Rural have rated Firstsource Solutions with 4 out of 5 for work-life-balance (equal to company-wide rating), 4.6 out of 5 for diversity and inclusion (equal to company-wide rating), 4.4 out of 5 for culture and values (equal to company-wide rating) and 4.1 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Firstsource Solutions employees in Bangalore Rural?

94% of employees in Bangalore Rural would recommend working at Firstsource Solutions to a friend, compared to 94% of Firstsource Solutions employees worldwide . This is based on 69 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions Bangalore Rural reviews

4.6

94% would recommend to a friend

(69 total reviews)

Ritesh Idnani

98% approve of CEO

94% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Employees in Bangalore Rural have given Firstsource Solutions a rating of 4.6 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most employees have an excellent working experience in Bangalore Rural. The Firstsource Solutions employee rating in Bangalore Rural is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

69 reviews

4.0

Mar 18, 2026

Good learning experience with scope for improvement

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment and good learning opportunities for freshers. Work culture is decent and helps build communication and customer handling skills.

Cons

Salary growth is limited ..

Firstsource Solutions Response

3mo

Thank you for your valuable feedback. We’re glad to hear that you appreciate the supportive team environment, learning opportunities for freshers, and the work culture that helps build strong communication and customer handling skills. Regarding salary growth, compensation and increments are structured based on performance, role scope, and market benchmarks, and are reviewed as part of the defined appraisal cycle. Strengthening career progression and development initiatives remains an ongoing focus area for us.

4.0

Feb 25, 2026

Great team and support, room for improvement in work-life balance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fantastic team culture – colleagues are collaborative, positive, and always willing to help. Supportive management – leaders are approachable and provide consistent guidance. Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement. Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role. Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.

Cons

Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.

Firstsource Solutions Response

3mo

Thank you for taking the time to share your detailed feedback about your experience with Firstsource. We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.

5.0

Feb 24, 2026

Best Place to Start a Career in Healthcare Administration

Team lead

Recommend

CEO approval

Business Outlook

Pros

"I'm proud to have been a part of the Firstsource team for 5 years, starting my career here and growing in various roles. Looking forward to continued growth and success!"

Cons

Some challanges I have faced However, the company provides opportunities for growth and development, and colleagues are supportive

Firstsource Solutions Response

3mo

Thank you for sharing your experience and for being part of the Firstsource journey for the past five years. We’re pleased to hear that you have had the opportunity to start your career here and grow across different roles. It’s great to know that the supportive colleagues and development opportunities have contributed positively to your experience.

Viewing 19 - 21 of 69 Reviews

Jobs at Firstsource Solutions

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Bilingual Collections Agent (Experience Needed)