Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (188 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

3.0

Nov 18, 2024

.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

U can earn in incentives

Cons

Work pressure is more sometimes

Firstsource Solutions Response

1y

Thank you for sharing your feedback! It's great to hear that the opportunity to earn incentives is a positive aspect of your experience. We strive to reward performance and provide motivating opportunities for our employees. We understand that work pressure can sometimes be high, but it is primarily driven by client requirements and schedules. We appreciate the dedication and hard work of our team in managing these demands, and we remain committed to supporting employees to maintain a healthy work-life balance wherever possible.

5.0

Nov 17, 2024

Good place to work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good place to work Good place to work

Cons

Nothing nothing nothing Nothing Nothing

Firstsource Solutions Response

1y

Thank you for sharing your thoughts! It’s great to hear that you view Firstsource positively as a workplace.

4.0

Nov 3, 2024

Good to work here

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good place to start a career

Cons

Everywhere there is internal politics it's just quite common in corporate.

Firstsource Solutions Response

1y

Thank you for sharing your feedback. We’re glad to hear that you consider this a good place to start a career. However, we understand your concerns about internal politics, which can be challenging in any corporate environment. We are committed to fostering a transparent and collaborative culture and will continue to work on minimizing any negative impacts of internal politics.

Viewing 37 - 39 of 188 Reviews

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