Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.7

Work/Life balance

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

188 reviews

4.0

Jan 8, 2025

Sales

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Management and payment is good for freshers only.

Cons

Make sure to complete all resigning formalities.

Firstsource Solutions Response

Thank you for sharing your feedback. We’re glad to hear that you found management and payment supportive, especially for freshers, as we strive to provide a strong foundation for individuals starting their careers. Regarding the resignation process, we encourage all employees to follow the outlined formalities to ensure a smooth transition. If you faced challenges during this process, we sincerely apologize and are committed to making improvements.

4.0

Dec 3, 2024

Overall good company with excellent work culture

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Unlimited incentive Leaves managed well Good Work culture

Cons

Rotational shift No fixed off

Firstsource Solutions Response

Thank you for your feedback! We’re glad to hear that you appreciate the unlimited incentive structure, effective leave management, and positive work culture. Providing a supportive and rewarding environment is something we prioritize. Rotational shifts and lack of fixed offs, these are structured based on business requirements to ensure smooth operations. However, we strive to make schedules as employee-friendly as possible while meeting organizational needs.

5.0

Nov 23, 2024

good company's

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

they take care of all employees

Cons

no any highlighted con are in the company.

Firstsource Solutions Response

Thank you for your feedback! We’re delighted to hear that you feel the company takes care of its employees—this is a core value we strive to uphold. Your mention of no highlighted cons is truly encouraging and motivates us to continue fostering a positive and supportive work environment.

Viewing 34 - 36 of 188 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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Overall good company with excellent work culture

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