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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
5.0
Mar 26, 2025

Experience with sky

Recommend
CEO approval
Business Outlook

Pros

Really had a better experience working in firstsource. And happy to be a part of Sky. Working on the floor helps is to improve each day and will experience different situations daily which will give us a different challenge and interest to face different situations daily which.

Cons

No cons as of now.

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Firstsource Solutions Response
1y
Thank you for your feedback! We're delighted to hear that you’ve had a great experience at Firstsource and that your role presents new challenges and learning opportunities every day. We appreciate your enthusiasm and are committed to maintaining a dynamic and engaging work environment!
1.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Fresher ok for 1year work.

Cons

No salary hike Not proper respect Not proper transport Not a good company for experience candidates

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Firstsource Solutions Response
1y
Thank you for sharing your feedback! Compensation adjustments are aligned with company policies and individual performance, and we regularly review them to stay competitive. We are committed to fostering a respectful workplace where every employee feels valued and supported. Additionally, we continuously explore ways to enhance employee benefits, including transport facilities, to improve the overall experience.
4.0
Feb 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Good incentives .. good cab facilities

Cons

TL worst support and toxic management to get there pockets get filled...they would force there employees to achieve the target

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Firstsource Solutions Response
1y
Thank you for your feedback, We take all feedback seriously and are committed to addressing concerns regarding management support. We understand that leadership plays a crucial role in fostering a positive work environment, and we strive to ensure that our managers are equipped with the training, resources, and tools to support their teams effectively. We recognize the importance of creating an environment where employees feel empowered and motivated to reach their goals without feeling undue pressure. Training and support are integral to our strategy, and we are continually working to improve leadership development to create a healthier, more supportive atmosphere for all employees.
Viewing 31 - 33 of 188 Reviews

Glassdoor has 4,365 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.