Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (188 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

3.0

May 8, 2024

NA

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment and Package

Cons

Rotational shifts and culture is not good

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you appreciate the working environment and compensation package. We understand that rotational shifts can sometimes be challenging, but they are essential to meet the business requirements and ensure smooth operations. As for the culture, we strive to create a positive and inclusive workplace for everyone.

4.0

Apr 4, 2024

Good company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company with good process with incentives Work colleagues and management is good Rewards and recognition given for employees and perks too Pick and drop facility at night schedule Good company overall to work Awesome work environment especially in non voice process Good incentives when worked on targets and performance based pay is good N health insurance provided by company is sufficient

Cons

Incentives have way many parameters to cover Pay grade is bit low Promotion is bit slow Some process have work politics can hamper progress Rotating shifts and process shifts anytime Need to take care of health overall due to work shifts and work targets Following scheduled breaks and 1 hour break in 9 hour shift overall seems laggy

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the company to be good overall, with effective processes, supportive colleagues, and a positive work environment. We are committed to providing rewards and recognition to our employees and offering perks such as pick-and-drop facilities for night schedules. We are also glad that you appreciate the incentives and performance-based pay, which are designed to reward hard work and achievement. We strive to maintain a great work atmosphere, especially in non-voice processes, and ensure that our health insurance meets the needs of our employees. We are committed to providing clear pathways for career advancement and are actively working to streamline and enhance our promotion procedures to better support employee growth.

3.0

Apr 1, 2024

Not good not bad

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good place to start as a fresher

Cons

Unprofessional at worst in every aspect till top management whether it's team leader ,HR or manager.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We appreciate your feedback and are glad to hear that you found the company to be a good place to start as a fresher. However, we are concerned about your comments regarding unprofessionalism at various levels of the organization, including team leaders, HR, and managers. To better address these concerns and make necessary improvements, could you please provide specific instances

Viewing 52 - 54 of 188 Reviews

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