Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (188 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

4.0

Mar 15, 2024

Not bad

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

If you work hard you can reap the rewards.

Cons

If you don't work hard you fail.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We believe that hard work and dedication can lead to significant rewards and career advancement. At the same time, we understand that success is often a result of consistent effort and commitment. We encourage all employees to engage fully in their roles and strive for excellence, while also providing the support and resources needed to help them succeed.

4.0

Jan 4, 2024

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Company is good Nice Management is ok Good Avarage good

Cons

Little more to do batter

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. Creating a positive and professional workplace culture is important to us, and we ensure that our management style promotes collaboration, transparency, and mutual respect. We encourage open communication and collaboration to ensure that our employees feel supported and empowered in their roles and reduces unnecessary pressure.

4.0

Jan 3, 2024

good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The best thing was the process provided work from home, the staff and team leaders are supportive, there was no such politics when i was an employee.

Cons

there are none I can tell.

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are happy to know you enjoyed the flexibility of working from home and felt supported by the staff and team leads during your time with us. We follow a culture of collaboration, transparency, and mutual respect among our team members.

Viewing 55 - 57 of 188 Reviews

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