Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 188 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

84% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

5.0

Jan 5, 2023

good working environment

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

better working environment without any pressure with flexible shift

Cons

lack of incentive plans for effective performers

2.0

Dec 7, 2022

company environment was good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

its a good company with , good behavir from everyone

Cons

not good as per salary is concerned and job securiety

5.0

Dec 5, 2022

NA

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company to work. Friendly environment.

Cons

No cons as of Now.

Firstsource Solutions Response

3y

Thanks for sharing your experience and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. All the best.

Viewing 85 - 87 of 188 Reviews

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