Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 188 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

84% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Senior management

3.8

Compensation and benefits

3.6

Work/Life balance

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

188 reviews

3.0

Nov 4, 2022

.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Pros are the money there.

Cons

Cons are everything else apart from that.

5.0

Nov 4, 2022

Diwali Celebration

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

We celebrated Diwali in our company with tradational culture .

Cons

Next diwali celebration please provide bonus and sweet box

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are happy to hear about your positive experience working with us. As you know our Firstsourcers work hard, and we recognise that which is why we spend a lot of time making sure we also have some fun at work – Great to know that you enjoyed this Diwali celebration at our office. Wishing you a fulfilling career with Firstsource.

4.0

Oct 3, 2022

Good Organization

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

IMP - Internal Mobility Program

Cons

Cab. It will be better if company will provide two way cab

Viewing 88 - 90 of 188 Reviews

Jobs at Firstsource Solutions

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Firstsource Solutions CSA - Customer Service Associate reviews

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Diwali Celebration

Good Organization

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