Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

5.0

Nov 9, 2019

..

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company to start as a fresher

Cons

Slow growth opportunity and less basic salary

Firstsource Solutions Response

6y

We appreciate your honest feedback. It's encouraging to know you recommend us as an employer. As an organization, we believe in growing people from within the organization. 60 – 70% of our employees at different levels are home grown. We are sorry that you felt otherwise. We will look into this.

4.0

Sep 17, 2019

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Awesome place to work with co employees and environment

Cons

Few team leads are not good and work pressure is too much

Firstsource Solutions Response

6y

Thanks for writing in. It is encouraging to know you recommend us as an employer. It is unfortunate that you felt few team leads are not good and the work pressure is too much. Do let us know if you further wish to discuss this and we can share feedback with relevant teams to action this.

3.0

Nov 22, 2018

Bazaar

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexible shifts, good colleagues, Few good process

Cons

Cab service, zero accountability, poor HR

Firstsource Solutions Response

7y

Thanks for writing in. We are sorry to hear about your experience. We would like to know about the same in detail. Do share your contact details with us so we can discuss it. Employee experience is prime to us and we would want to make sure you have a good work environment.

Viewing 160 - 162 of 188 Reviews

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