Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

3.0

Aug 10, 2020

Good team bad leadership at the top though

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good team mates Supportive HR Free Sky Free parking

Cons

Poor GM and ops managers who don't care and only think of you as a number, good at fobbing off and good at talking with very little action Concerns noted but then not dealt with

Firstsource Solutions Response

5y

Thank you for providing your feedback and also for your more than eight years of service with us. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We encourage all our employees to give us feedback at all stages of employment, through the HR teams, Employee surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experience back through these channels while employed with us, and we wish you the best on your future endeavours.

2.0

May 17, 2020

Absolutely soul destroying

Csa

Recommend

CEO approval

Business Outlook

Pros

Double time paid for overtime

Cons

Horrible customers who speak to you like dirt, no support from managers, very clicky staff, horrible unapproachable ops manager

Firstsource Solutions Response

6y

Thanks for writing in! We are sorry to hear that you had some negative experiences while working with us. People centricity is one of our key values and that's inclusive of providing a helpful and supportive work environment for all our employees and rewarding their performance. We encourage our employees to give us feedback in all stages of their employment with us either through HR team or our Employee Surveys, so that we can continue to improve our employee experience.

1.0

Jan 7, 2020

Worst experience

Csa

Recommend

CEO approval

Business Outlook

Pros

I worked more then 6 months in this worst company, I never ever suggest to join this company it's worst company I have ever seen in my life. All senior employee in the particular process are buckets to the TLs more politics they don't no how to manage the teams , I don't no why senior people are begging to stay there for less salary, if you want to survive there you hve to keep buckets to the TLs and they don't hve any standard in there environment.. All are buckets they will you treat you like slaves

Cons

More politics TLs are dominating Less salary More bucket people All are fake

Viewing 157 - 159 of 188 Reviews

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