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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
4.0
Sep 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Great incentives, good team leaders, money compensates for the long hours

Cons

Work schedule and workload, no work/life balance

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Firstsource Solutions Response
5y
Thank you for sharing your feedback and for recommending us as an employer. We are delighted to know that our efforts to provide competitive compensation and a supportive work environment for all our employees are well received and valued. We would like to assure you that Firstsource Management is very much committed to creating great employee experience. Employee wellness is our major focus area and there are various initiatives in place which employees could benefit from. The nature of our business is such that the shifts are aligned to suit client requirements. Hence, we support employees by planning and communicating shifts in advance . We hope you took the opportunity to share your schedule-related concerns with your Manager or with someone in the HR team while you were with us. However, we take your feedback sincerely and shall do our best to improve. We wish you the best with your future endeavours.
4.0
Sep 4, 2020

Good

Recommend
CEO approval
Business Outlook

Pros

Work life balance. Friendly evironment

Cons

Salary very less. No transportation ahead of bhayender

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Firstsource Solutions Response
5y
Thank you for taking the time to share your feedback. We are excited to know that our efforts in providing the best work environment are well received and valued. The compensation and benefits that we offer are competitive and on par with the industry standards – our HR team ensures this through regular external benchmarking studies. Regarding transportation, would like to confirm that we do provide transportation beyond Bhayander. Please connect with the Transport team or your HR SPOC to facilitate the request. Wishing you a fulfilling career at Firstsource!
4.0
Aug 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice people Freindly environment Good place to work

Cons

Less scope of growth Hectic shift

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Firstsource Solutions Response
5y
Thank you for taking the time to share feedback. We are glad to know that you are happy with your colleagues and recommend us as an employer. We take great pride having majority of our leaders who are home-grown. We do have career progression plan in place for our employees and will continue to give our best in shaping our employees’ career path. In case of any concerns pertaining to your shifts, we encourage you to speak to your Manager / HR SPOC so that they can help you have a more enriching experience at work. Wishing you a fulfilling career with Firstsource.
Viewing 154 - 156 of 188 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.