employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
3.0
Oct 26, 2020

Cbjj

Recommend
CEO approval
Business Outlook

Pros

First source is the best bpo company

Cons

Good environment and good staffs

avatar
Firstsource Solutions Response
5y
Thank you for taking the time to share your positive feedback. We are delighted to know that you are enjoying your experience and for recommending us as an employer. Wishing you a fulfilling career with Firstsource.
2.0
Oct 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy interview. Paid for training. Free sky

Cons

Stressful work environment, Long hours

avatar
Firstsource Solutions Response
5y
Thank you for taking the time to share your feedback. Glad to know that you appreciate the interview process, training provided and perks offered. Being a people-centric company, we are committed to provide a helpful and comfortable work schedule. A lot of our employees like completing their hours across four days so they can have an extra day off, but we do have a wide range of other shift patterns available, so they can work the hours that best suit them. We are sorry that you were not aware of these options, and we will do our best to better signpost them in future. Good luck with your new endeavours.
Viewing 151 - 153 of 188 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.