Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

1.0

Aug 26, 2025

1

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

No pros with this job

Cons

Night Shift, rotational shifts, etc

Firstsource Solutions Response

9mo

Thank you for sharing your feedback.we are glad to hear that employees value the positive work environment and supportive management.we understand that night shifts and rotational schedules can be challenging. These schedules are in place to meet business requirements, and we appreciate employees’ efforts in adapting to them.

5.0

Aug 21, 2025

good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

company is really very good

Cons

there is not a single con

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We are recognized for being a great company that provides a positive and supportive work environment. Employees consistently report high satisfaction, and there are no notable concerns to highlight.

3.0

Jul 31, 2025

Good but too much work

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good for learning for freshers

Cons

Can be very frustration by demands

Firstsource Solutions Response

10mo

Thank you for sharing your experience with Firstsource. We’re happy to hear that you found the company a good place for freshers to learn and gain valuable experience. We understand that at times the demands of the role can be challenging, and we are continually working to balance performance expectations with adequate support to ensure employees can thrive while maintaining their well-being

Viewing 19 - 21 of 188 Reviews

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