Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 188 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

5.0

Sep 29, 2025

N/A

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a rewarding experience, especially because of the supportive work environment and approachable management. The company offers good opportunities to learn and grow, with training programs and exposure to different processes that help in building skills. The workplace culture is friendly and team-oriented, making collaboration smooth and enjoyable. And Firstsource also encourages work-life balance compared to many other companies in the BPM sector. Overall, it’s a good place to start a career, gain experience, and grow with the organization.

Cons

Working at Firstsource can be challenging because the basic salary is often lower than industry standard.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment, approachable management, learning opportunities, training programs, and team-oriented culture at Firstsource. We note your observation regarding compensation, which is based on individual performance, and will continue working to ensure a fair and motivating experience for all employees.

5.0

Sep 24, 2025

Advisor

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Our manager is approachable, understanding, and always ready to guide us through challenges

Cons

The company encourages learning and provides opportunities for career advancement.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value your manager’s approachability, guidance, and leadership, as well as the learning opportunities and career growth provided by the company. We appreciate your recognition and will continue to support a positive and growth-oriented work environment.

3.0

Sep 15, 2025

ok, but not sustainable

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

great, supportive culture and diverse teams.

Cons

highly monotonous role, non-flexible, shift-based.

Viewing 16 - 18 of 188 Reviews

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