Is Firstsource Solutions a good company to work for as a Customer Service Agent?

Customer Service Agent professionals working at Firstsource Solutions have rated their employer with 3.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Agent employees well?

Customer Service Agent professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 42 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Agent salaries at Firstsource Solutions.

How happy are Customer Service Agent professionals working at Firstsource Solutions?

56% of Customer Service Agent employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 87% in the past 12 months. Customer Service Agent professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Customer Service Agent reviews

3.5

56% would recommend to a friend

(42 total reviews)

Ritesh Idnani

54% approve of CEO

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Agent employees have rated Firstsource Solutions with 3.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service Agent professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Agent professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

42 reviews

3.0

Feb 21, 2024

Alright

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Not bad to work, depends which contract you work

Cons

Not very secure pay as it depends on contract.

Firstsource Solutions Response

2y

Thank you for sharing your feedback. We understand that the nature of our business can lead to differences in contracts, depending on client needs. We offer competitive compensation and a supportive work environment to all our team members. Your feedback is important to us, and we'll take it into consideration as we continually assess our policies.

4.0

Dec 29, 2023

Good temp job

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Training was paid and well delivered

Cons

Hours were not very flexible

Firstsource Solutions Response

2y

Thank you for your review. We're pleased to hear that you found our training program to be well-organized and beneficial; we strive to provide our employees with the tools they need to succeed in their roles. Regarding work hours, we understand the importance of flexibility and are continuously evaluating our policies and processes to better meet the needs of our team.

1.0

Dec 12, 2023

Not good

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

The people you work with

Cons

Everything in the company is a con

Firstsource Solutions Response

2y

Thank you for sharing your thoughts. We're glad to hear that you enjoyed working with your colleagues. However, we're disappointed to learn that other aspects of your experience did not meet your expectations. Please feel free to get in touch if there is anything specific that you would like to discuss.

Viewing 7 - 9 of 42 Reviews

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