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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Jul 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Good place to start career in a call center. A vendor for few a diferent companies in different industries. Provided employees excellent training and opportunities. Always valued their employees who performed and offered to transfer us to another dept. when a contract expires. I enjoyed working there and my co-workers. Learned alot and improved my skills in my 10 months working there. Overtime was available and voluntary. Company benefits.

Cons

Low pay. After 4 weeks of training and then a 90 day probationary period and you have been in compliance with an excellent efficiency rating you should be awarded a raise.

2.0
May 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Plenty of overtime available and easy introduction in the first few weeks. Fairly nice staff and easy location.

Cons

Watched like a hawk. Constantly badgered to make sales and hit all time targets. Team leaders never fulfil requests

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Firstsource Solutions Response
8y
Thank you for leaving us your review. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees at Firstsource and would like to thank you for your continued support and hard work.
1.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

If you can sell you'll be rewarded.

Cons

Promoting telemarketers to management just because they can sell can lead to wrong people making decisions.

Viewing 280 - 282 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.