employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative reviews

2.7

40% would recommend to a friend

(316 total reviews)
avatar

Ritesh Idnani

55% approve of CEO

46% positive business outlook

Customer Service Representative employees have rated Firstsource Solutions with 2.7 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Firstsource Solutions is rated 30% below average by Customer Service Representative professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

316 reviews
3.0
Nov 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The team leaders and your work colleagues are generally great.

Cons

Head office can be quite rude to home-based agents and the hours are far too long considering the amount of work you have to constantly complete

avatar
Firstsource Solutions Response
8y
Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member. We do continuously congratulate our colleagues throughout our Facebook page but also through reward and recognition. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.
1.0
Oct 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Nothing positive what so ever

Cons

never paid on time. Sometimes no overtime pay. Poor training poor management

avatar
Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience. We pride ourselves in our training and strive to provide a supportive environment for any work related challenges. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.
1.0
Sep 21, 2017

Poor

Recommend
CEO approval
Business Outlook

Pros

You get paid...sometimes. Free Sky

Cons

Poor management, poor payroll, poor hygiene, poor culture/environment. Never get any help from managers or HR even when grievances are made. You WILL get underpaid and you will have to chase this up in your own time for weeks before getting any response, only to give up and let the thieving company keep the money you have earned. Would get generic responces along the lines of "we try to get it right all of the time, there will be times we fall short." ...Well one or two mistakes can be forgiven, however this company will never learn form its mistakes as they refuse to listen in the first place. If you want to help your employees then do it instead of brushing them off. Id happy to write to you (again) if you leave me contact details of someone who is actually going to do something.

avatar
Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.
Viewing 277 - 279 of 316 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.