Firstsource Solutions Customer Support Advisor reviews

Thank you so much for taking the time to leave us feedback. We appreciate maintaining a professional yet comfortable work environment with a semi-formal and casual dress code. We aim to strike a balance between structure and flexibility with slightly strict timings, but we believe in giving our employees the autonomy to manage their time, as long as they complete their 8-hour workday. We are continually evolving to provide a dynamic work environment. While we acknowledge that there have been changes in the incentive structure, these adjustments are aimed at aligning with the market and ensuring fairness. We are committed to creating more growth opportunities for our employees

Thank you for sharing your feedback. We're pleased to hear that you appreciate our uncapped bonus program, flexible holiday booking dates, and benefits. However, we apologize if you feel that our management style has been too micromanaging. Our aim is to provide our colleagues with the necessary support and resources to succeed in their roles while also ensuring that we are meeting our business objectives for our clients. We understand that the tracking and timing of various aspects of the job can feel overwhelming, but we believe it helps us provide better service to our customers and optimize our operations. Regarding shift patterns, we understand that alternating shifts can be challenging, but we strive to provide a work-life balance for our employees, so we take your feedback into consideration.