Is Firstsource Solutions a good company to work for as a Customer Support Advisor?

Customer Support Advisor professionals working at Firstsource Solutions have rated their employer with 3.7 out of 5 stars in 41 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Advisor employees well?

Customer Support Advisor professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 41 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Advisor salaries at Firstsource Solutions.

How happy are Customer Support Advisor professionals working at Firstsource Solutions?

64% of Customer Support Advisor employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Support Advisor professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.7 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

Firstsource Solutions Customer Support Advisor reviews

3.7

64% would recommend to a friend

(41 total reviews)

Ritesh Idnani

59% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Advisor employees have rated Firstsource Solutions with 3.7 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Support Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

41 reviews

1.0

Oct 10, 2023

Poor

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Easy job but no benefits whatsoever

Cons

Poor pay, treats staff like robots

Firstsource Solutions Response

2y

Thank you for your feedback. We strive to provide a balanced and fulfilling work experience, offering multiple benefits and competitive pay. We value our colleagues as individuals and strive to provide a supportive and engaging work environment, recognising the importance of work-life balance and understanding the need for competitive compensation and benefits. We appreciate your feedback and are always open to suggestions for improvement.

5.0

Sep 23, 2023

Firstsource

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

People are pretty great and you make friends

Cons

The shift patterns are very poor and booking annual leave is difficult

Firstsource Solutions Response

2y

Thank you for leaving feedback. We're so glad to hear that you got on so well with the people you worked with and that you were able to make friends. Building positive relationships at work is important. We understand that shift patterns and annual leave can be challenging, and we have implemented a new system that makes booking and tracking annual leave simpler and faster.

3.0

Aug 3, 2023

good part time

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

flexible working hours bonus atructure

Cons

boring work feels like school again

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We understand the importance of work-life balance and the benefits of flexible working hours. Our goal is to create an environment where you can manage your professional and personal responsibilities effectively. We want our workplace to be a space where you feel motivated, inspired, and empowered, and are committed to creating a positive and engaging work atmosphere for everyone.

Viewing 16 - 18 of 41 Reviews

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